Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"62ebe7835305378c90f3030c13cf3bf10232a435_lout","branding":{"id":"8","key":"tc","name":"Pre-Sales, Training and Feature Requests","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the MICROSENS Help Center","sharedPortalName":"help center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy","sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen im Support","sharedPortalName":"Hilfecenter","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the MICROSENS Help Center","sharedPortalName":"help center","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#002363","helpCenterTitleColor":"#002363","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ff3a5b33-0181-4047-8fe0-0f63254a7cc8/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMmJhMmQ4NS01ZGNjLTRjOWUtYTRkOS1kMDQ0ZmU2NjcyNWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZmM2E1YjMzLTAxODEtNDA0Ny04ZmUwLTBmNjMyNTRhN2NjOCI6WyJyZWFkIl19LCJleHAiOjE3OTE5MzA3NDcsIm5iZiI6MTc5MTkzMDE0N30.iGCSJBEVof4Di3ntaPU1NnsweW5DhAxa5DCT4Li1eLQ&client=02ba2d85-5dcc-4c9e-a4d9-d044fe66725f&height=300&mode=fit","bannerMediaApiFileId":"ff3a5b33-0181-4047-8fe0-0f63254a7cc8","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"tc","projectId":10008,"serviceDeskId":8,"name":"Pre-Sales, Training and Feature Requests","description":"<p>Are you interested in one of our Microsens products or are you looking for training?\n <br>\n Then you can make your pre-sales or training request here!</p>\n<p>Data protection: The data sent will only be processed for the purpose of processing your request. Further information can be found in our <a href=\"https://www.microsens.com/de/impressum-datenschutz/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">privacy policy </a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":false,"reqTypes":[{"id":"124","name":"Education/Training Request","descriptionHtml":"","callToAction":"Education/Training Request","introHtml":"<p>Are you looking for a technical training? Then this is the right place for you. Make your inquiry here.</p>","icon":10498,"iconUrl":"https://microsens.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[31],"key":""},{"id":"121","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"","icon":10617,"iconUrl":"https://microsens.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10617","groups":[33],"key":""},{"id":"125","name":"Friendly User Tests","descriptionHtml":"","callToAction":"Friendly User Tests","introHtml":"<p>Friendly User Tests</p>","icon":10626,"iconUrl":"https://microsens.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[34],"key":""},{"id":"112","name":"Pre-Sales Support","descriptionHtml":"","callToAction":"Pre-Sales Support","introHtml":"<p>Need help with your purchase decision or do you need support in advance? Select this to request assistance.</p>","icon":10481,"iconUrl":"https://microsens.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[30],"key":""},{"id":"111","name":"After-Sales Support","descriptionHtml":"","callToAction":"After-Sales Support","introHtml":"<p>After-Sales Support</p>","icon":10481,"iconUrl":"https://microsens.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""},{"id":"113","name":"Dokumentation /Knowledgebase request","descriptionHtml":"","callToAction":"Dokumentation /Knowledgebase request","introHtml":"<p>Dokumentation</p>","icon":10458,"iconUrl":"https://microsens.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"123","name":"E-Mail Request","descriptionHtml":"","callToAction":"E-Mail Request","introHtml":"","icon":10468,"iconUrl":"https://microsens.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"102","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://microsens.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"108","name":"Help Support","descriptionHtml":"","callToAction":"Help Support","introHtml":"<p>Support needs help</p>","icon":10466,"iconUrl":"https://microsens.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"120","name":"SBS Support","descriptionHtml":"","callToAction":"SBS Support","introHtml":"","icon":10485,"iconUrl":"https://microsens.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"459","name":"Training Invite","descriptionHtml":"","callToAction":"Training Invite","introHtml":"","icon":10466,"iconUrl":"https://microsens.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":30,"name":"Pre-Sales"},{"id":31,"name":"Education/Training"},{"id":33,"name":"Suggest a new feature"},{"id":34,"name":"Friendly User Test"}],"orderMapping":{"31":[124],"33":[121],"34":[125],"30":[112]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5c443a70-13fc-304b-9342-2134658d6e45","appLinkName":"System Confluence","appLinkUrl":"https://microsens.atlassian.net/wiki","spaceKey":"ESD","spaceName":"MICROSENS Knowledge-Base","spaceUrl":"https://microsens.atlassian.net/wiki/spaces/ESD","isServer":false},"labels":[],"projectKey":"TC","serviceDeskId":8,"kbLinkDomainURLs":["https://microsens.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMmJhMmQ4NS01ZGNjLTRjOWUtYTRkOS1kMDQ0ZmU2NjcyNWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0zMDk5MTQ5NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3OTE5MzEzNDcsIm5iZiI6MTc5MTkzMDE0NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.W06Kb_ajs0MwyuCIbVuYXALgO_k7so9PikYhSUmSZWQ","targetCollection":"upload-user-collection--30991494","endpointUrl":"https://api.media.atlassian.com","clientId":"02ba2d85-5dcc-4c9e-a4d9-d044fe66725f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":112,"projectId":10008,"issueType":{"id":"10011","name":"Pre-Sales Support"},"form":{"name":"Pre-Sales Support","descriptionHtml":"","callToAction":"Pre-Sales Support","intro":"<p>Need help with your purchase decision or do you need support in advance? Select this to request assistance.</p>","instructions":"","icon":10481,"iconUrl":"https://microsens.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10040","fieldConfigId":"10140","label":"Service-Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10056","fieldConfigId":"10158","label":"Company","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/112","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/112","calendarParams":{"firstDay":0,"date":"2026-10-14T00:22:27+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5c443a70-13fc-304b-9342-2134658d6e45","appLinkName":"System Confluence","appLinkUrl":"https://microsens.atlassian.net/wiki","spaceKey":"ESD","spaceName":"MICROSENS Knowledge-Base","spaceUrl":"https://microsens.atlassian.net/wiki/spaces/ESD","isServer":false},"labels":[],"projectKey":"TC","serviceDeskId":8,"kbLinkDomainURLs":["https://microsens.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMmJhMmQ4NS01ZGNjLTRjOWUtYTRkOS1kMDQ0ZmU2NjcyNWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0zMDk5MTQ5NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3OTE5MzEzNDcsIm5iZiI6MTc5MTkzMDE0NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.W06Kb_ajs0MwyuCIbVuYXALgO_k7so9PikYhSUmSZWQ","targetCollection":"upload-user-collection--30991494","endpointUrl":"https://api.media.atlassian.com","clientId":"02ba2d85-5dcc-4c9e-a4d9-d044fe66725f","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}